Frequently Asked
Questions

Your tickets are emailed to the attendee email address you provide at checkout and are also accessible anytime from the My Tickets section of your account. No printing required.

Yes. Once you've viewed your ticket in the app, it is cached for offline access. Your QR code will display even without an internet connection.

Ticket transfers are not currently supported in the app. Please contact us if you need assistance with a transfer.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as Apple Pay and Google Pay where supported.

Yes. All payments are processed by Stripe, a PCI-compliant payment processor. We never store your card details.

The All-In Price is the total you'll pay including the ticket price, any service fees, and applicable processing fees. No surprises at checkout.

Service fees or Platform fees help cover platform costs and are set by the event organizer. All fees are shown transparently before you complete your purchase.

Refund eligibility depends on the event organizer's policy. Please review the event details or contact the organizer directly. See our full Refund Policy for details.

If an event is cancelled, we will work with the organizer to process refunds as quickly as possible. You will be notified by email.

Approved refunds typically appear on your original payment method within 5–10 business days depending on your bank.

No account required — you can browse events and purchase tickets as a guest. Creating a free account unlocks My Tickets (all your QR codes in one place, grouped by event), full order history, saved events and artists, and offline ticket access. You can create an account before checkout or right after your purchase.

Use the 'Forgot Password' link on the login page. A reset link will be sent to your email address.

Account settings can be updated in the Account section of the app.

Visit our For Organizers page to learn about getting started, then contact us to set up your organizer account.